Practice Management

Ms Sarah Haider (f)


BSc London MSc Manchester MIEM Milan

Sarah is the Business Manager and Partner. She trained at CASS Business School in London followed by a dual Masters level accreditation at the prestigious Universita Bocconi Milan and Manchester Business School in International Business and Economics. Sarah has been actively involved in NHS commissioning from the outset having been a board member of Havering Premier shadow CCG and currently working in a lead role to increase patient engagement.

Sarah is a forward thinking manager who tries to ensure the practice moves with the times, hence the introduction of online prescribing and online appointments. Sarah is always happy to receive feedback on how to improve the practice and take it forward. Whilst she loves to hear your compliments and commendations, she is also your first port of call for complaints and constructive criticisms.


Mr Stefano Serri (m)


BSc Economics

Stefano studied Economics at the University of Modena, Italy, graduating in 2007 with distinction. He also has further qualifications in mechanical engineering and design. He is highly skilled in Information technology and manages the surgery’s IT and accounting systems.


The ‘work horses’ and possibly most integral cogs in the surgery wheel. Most of your dealings will be with one of our specially trained medical receptionists.


Reception Manager

Laura joined us from the world of banking 7 years ago and has diligently worked her way up to the role of Reception Manager. She is responsible for ensuring the smooth running of the clerical heart of the surgery. Feel free to informally raise any reception or admin issues with her and she will make sure the practice manager hears about it.

Lisa P

Reception Manager

Lisa joined us in 2012 and due to her job performance was immediately earmarked for a management role. She is highly skilled in referrals and admin troubleshooting and takes a lead role in reception management with co manager Laura.

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